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From Boomers to Zoomers: How to Bridge the Generation Gap in Workplace Communications
EXECUTIVE BRIEF

From Boomers to Zoomers: How to Bridge the Generation Gap in Workplace Communications

About this Executive Brief

Since the age of time, different generations have had different communication nuances and styles.

But never before has the workplace had up to five generations working together—due to people working longer before retiring—making employee communications much more complex.

Why? Because each generation tends to interpret communication differently and this can lead to misunderstanding, disagreement, and even conflict.

So it’s imperative that communicators are aware of the communication nuances, preferences, and styles of the different generations in their workplace and tailor their comms accordingly.

This guide explores these differences and offers advice to workplace communications professionals on how to navigate the preferences and pitfalls of multi-generational comms.

Key takeaways include:

  • 7 Tips for narrowing the gap between generations
  • How receiving a phone call from older colleagues can be misinterpreted by Millennials
  • Why the use of ellipses....is seen as passive-aggressive by a younger generation
  • Which generation is considered to be good connectors in a company
  • How generational differences are shaped by the significant events of the time people live in
  • Why it’s dangerous to make assumptions about individuals from a specific generation

Author

Megan Thomas

Megan Thomas

Director

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