The Multi-Million Dollar Impact of Communication on Employee & Customer Experience

The stats speak for themselves—and the facts are unarguable.

Great workplace communication and a great workplace experience create a better employee experience, which in turn impacts the bottom line by delivering a superior customer experience.

There is an increasing realization that employee experience, workplace experience, and customer experience are completely interlinked and interdependent.

And communication is the oil that ensures all moving
parts work smoothly together for the benefit of the company, its people, and its customers.

But how do you quantify the benefit of communication on business outcomes, and what’s the magnitude of the costs when workplace communication isn’t what it should be?

They're just some of the questions we wanted to get answers to when we researched 500 C-suite and senior executives of companies with over 5,000 employees in the USA and Europe. The results are fascinating and you can find them here in our exclusive whitepaper.