How to Reach Every Employee with an Omnichannel Approach to Employee Communications

As companies shift away from mandatory full-time in-office work and adopt hybrid workforce models, a primary challenge becomes clear.

Communicating with a large, dispersed workforce is integral for the success of any business—and now, it’s never been more challenging. To keep up with the constant changes to the nature of work, communications strategies must change too.

A lack of communication—or a lack of effective communication—not only leads to misunderstandings and missed opportunities but is also the foundation of an unengaged workforce. It’s critical for business leaders to reach and engage every worker, regardless of whether they work from a desk in the office, their kitchen table, the factory floor, or anywhere in between.

In the past, companies have relied on multiple teams working out of disparate platforms to reach their employees, but this rarely ever worked. On top of inconsistent messaging, wasted time spent managing multiple pieces of software, and a lack of data to measure the efficacy of content, most corporate communications weren’t personalized.

Each of these challenges posed a significant problem for internal communicators before the pandemic, but now, those challenges have compounded. The key to overcoming these communications challenges and effectively reaching a large, hybrid workforce lies in adopting an omnichannel approach to employee communications.

This guide explores how to:

• Communicate with every employee through their preferred channels
• Drive action with data